We are a furniture rental company that offers brand new furniture to rent versus settling for used rental furniture or breaking the bank buying. We believe it should be easy to furnish your home with stylish furniture – without settling or spending a fortune.
Live Sympli delivers quality brand new furniture for a low monthly price with the added benefit of you being able to donate your furniture when you fulfill your rental term. Through Live Sympli’s logistics relationships, we can typically deliver your furniture within 3-5 days.
Live Sympli’s approach is to provide you with brand new professionally designed furniture for low monthly payments, while also allowing you to pay it forward through charity, and the repurposing of your rental furniture. When you are ready to get something new, you can select a charity of your choice and donate the furniture (or) schedule a pickup of your leased items by contacting our office. We give you options to repurpose your furniture, and improve the lives of others.
Live Sympli currently serves the state of Colorado, but intends on expanding to multiple states in the coming years.
What happens at the end of my rental term?
Your rental agreement allows you to select a 501(c)(3) charity of your choice and donate all of your rental furniture. We believe this will help improve the lives of others, and keep used or unwanted furniture out of our landfills.
Simply send a receipt of donation and your rental agreement will terminate as specified in your rental agreement (or) schedule a pickup of your leased items by contacting our office. Should you desire to continue to rent the furniture beyond the initial term, you may do so on a month to month basis.
Where is Live Sympli HQ?
We are headquartered at 1610 West Evans Ave, Unit F, Englewood, Colorado 80110
Can I terminate early?
We do not provide for any early termination due to providing brand new furniture, and truly believing in the paying it forward process of donating your rental furniture.
Can I move the furniture?
Yes, but we require you to notify us in writing of your new address and rental information. Since everything is brand new when delivered, we will not replace any damaged items from you moving and do not move the furniture after its original delivery. We recognize you may want to move to a new home or apartment and you are welcome to at any time under the terms of the rental agreement.
Can I make changes to my order?
Of course, however we do ask that you do so at least 48 hours before your scheduled delivery day. No changes will be allowed after that due to the items already being loaded and routed for shipping. All changes will be subject to available stock and may require a revised rental agreement.
What is White Glove delivery?
We will assemble everything prior to delivery or onsite and place the items where you want them.
What if I don't like the items?
We require you to be present at delivery, to ensure you accept the furniture in satisfactory condition. This process is peace of mind for you that all items will be the items you selected when ordering. Since all the furniture will be brand new, we are unable to cancel or make substitutions for any reason. We do not guarantee comfort or fit and ask that you carefully look at your space prior to renting. We strive to rent quality furniture and ask that you take great care of your new furniture to make sure it will last – not only for your use, but for the next user after donating. While you will be obligated for your rental term for the specific package selected, we will of course replace and redeliver any item damaged in original shipping and delivery. We will do so as timely as possible and stock allows. Should a item be discontinued or delayed, we will communicate other options to replace the shipping damaged item.
Do I have to be home when delivered?
We ask that you are present at delivery. This will allow you to accept the items in satisfactory condition and ensure you received the items ordered. We strive for 100% delivery satisfaction, but realize delivery bumps or dings can occur. We will touch up any item needing it from shipping and replace any item damaged beyond onsite repair.
Is there a credit check?
We will need to run a soft credit check that should not affect your credit score. Soft inquiries (also known as “soft pulls”) are typical when applying for credit or as part of a verification process.
How do I pay?
We accept all major credit and debit cards, but will require an American billing zip code. Checks are not accepted. All payments are monthly and can not be prorated.
Does pricing include tax?
Pricing listed does not include tax. Tax will be added once we process your application and rental agreement. Your rental agreement will include tax. All tax is based on current tax rates for your specific area and subject to change, should taxes be increased in your area.
What if what I order is not in stock?
While we strive to stock everything on our site, we recognize items can be delayed due to shipping or be discontinued. Should that happen, we will let you know right away and we will provide a quality loaner until your item(s) arrive or will offer a substitution/replacement for the furniture not available at time of order.
What if I want to update my payment method?
From your account dashboard you can view your recent orders, manage your shipping and billing addresses, and edit your password and account details.
Will Live Sympli help me with selecting a charity?
One of the rewarding benefits of using Live Sympli is that you get to select a qualified charity to donate your furniture to at the end of your lease term. Live Sympli does not assist in the process, which allows you to enjoy the charity donation selection. You may also contact Live Sympli at the end of your lease term for information on independent moving companies who can assist you with returning the leased items to Live Sympli.
What if the charity won't take one of my items?
It is important you take care of you brand new furniture, so you can find a wonderful charity to donate your furniture to at the end of your lease term. While our goal is to repurpose your rental furniture by providing charity’s with quality donations, we want you to enjoy your furniture and recognize mishaps can occur.Should something get damaged or be unable to be donated, it will be your responsibility to dispose of the item. You will also need to send Live Sympli a receipt for all items donated to a charity at the end of your lease term obligation. You may also contact Live Sympli at the end of your lease term for information on independent moving companies who can assist you with returning the leased items to Live Sympli.