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How does renting from Live Sympli work?
We are a furniture rental company that offers quality and stylish furniture to rent versus settling for dated rental furniture or breaking the bank buying. We believe it should be easy to furnish your home with stylish furniture – without settling or spending a fortune.
Live Sympli delivers quality like new furniture for a low monthly price. Through Live Sympli’s logistics relationships, we can typically deliver your furniture within 1-3 days if needed quickly.
Live Sympli’s approach is to provide you with stylish like new, professionally designed furniture for low monthly payments. When you are ready to get something new, you can schedule a pickup of your leased items by contacting our office. We give you the option of repurposing your furniture, by renting vs buying.
Live Sympli currently serves the state of Colorado, but intends on expanding to multiple states in the coming years.
What happens at the end of my rental term?
When you are ready to get something new, you can schedule a pickup of your leased items by contacting our office.
Where is Live Sympli HQ?
We are headquartered at 1610 West Evans Ave, Unit F, Englewood, Colorado 80110
Can I terminate early?
We do not provide for any early termination due to providing like new furniture for affordable monthly payments. The cost of delivery, pickup and refurbishing your furniture makes early termination cost prohibitive. We pride ourselves on being able to offer new or like new condition furniture, as well as offer affordable payments for most budgets.
Can I move the furniture?
Yes, but we require you to notify us in writing of your new address and rental information. Since everything is like new when delivered, you will be responsible for any damages caused in moving. You may also contact us to arrange for moving the furniture. We recognize you may want to move to a new home or apartment and you are welcome to at any time under the terms of the rental agreement.
Can I make changes to my order?
Of course, however we do ask that you do so at least 48 hours before your scheduled delivery day. No changes will be allowed after that due to the items already being loaded and routed for shipping. All changes will be subject to available stock and may require a revised rental agreement.
What is White Glove delivery?
We will assemble everything prior to delivery or onsite and place the items where you want them.
What if I don't like the items?
We require you to be present at delivery, to ensure you accept the furniture in satisfactory condition. This process is peace of mind for you that all items will be the items you selected when ordering. We do not guarantee comfort or fit and ask that you carefully look at your space prior to renting. We strive to rent quality furniture and ask that you take great care of your new furniture to make sure it will last – not only for your use, but for the next user after your lease is up. We want you to enjoy it and strive for sustainability. While you will be obligated for your rental term for the specific furniture selected, we will of course replace and redeliver any item damaged in original shipping and delivery. We will do so as timely as possible and stock allows. Should a item be discontinued or delayed, we will communicate other options to replace the shipping damaged item.
Do I have to be home when delivered?
We ask that you are present at delivery. This will allow you to accept the items in satisfactory condition and ensure you received the items ordered. We strive for 100% delivery satisfaction, but realize delivery bumps or dings can occur. We will touch up any item needing it from shipping and replace any item damaged beyond onsite repair.
Is there a credit check?
We will need to run a soft credit check that should not affect your credit score. Soft inquiries (also known as “soft pulls”) are typical when applying for credit or as part of a verification process.
How do I pay?
We accept all major credit and debit cards, but will require an American billing zip code. Checks are not accepted. All payments are monthly.
Does pricing include tax?
Pricing listed does not include tax. Tax will be added once we process your application and rental agreement. Your rental agreement will include tax. All tax is based on current tax rates for your specific area and subject to change, should taxes be increased in your area.
What if what I order is not in stock?
While we strive to stock everything on our site, we recognize items can be delayed due to shipping or be discontinued. Should that happen, we will let you know right away and we will provide a quality loaner until your item(s) arrive or will offer a substitution/replacement for the furniture not available at time of order.
What if I want to update my payment method?
From your account dashboard you can view your recent orders, manage your shipping and billing addresses, and edit your password and account details.